Effective Communication

Under the training category of Communication, we do provide courses like Telephone Etiquette, Conflict Management at Work Place and “Persuasion & Influence Skill”. Good communication skills improve relationships with both employees, employers and your personal inner circle of friends. To emphasize more on the conflict management course, we help the participants to understand the common sources of conflict and the nature of conflict management style. It will help you to facilitate conflict resolution conversations that best work for both parties.

Telephone Etiquette

When a customer makes a telephone call to us, they have an objective in mind. From a customer’s perspective, a meaningful Customer Experience is one that is memorable, emotionally engaging, purposeful, and consistent with the service level expected.

Telephone Etiquette

As a Service Professional, it is your responsibility to clarify and/or determine what the customer’s Needs and Expectations are so that you can then go about meeting them. From a customer’s perspective, a meaningful Customer Experience is one that is memorable, emotionally engaging, purposeful, and consistent with the service level expected. While it may sound simple but as many of you have experienced, it is actually not easy to accomplish all that due to obstacles like the customer’s behavioural conditions, constraints due to resources and policies, workload, etc. Modern technology allows you to handle more customer calls than before but if you lack or do not practice the proper telephone handling skills, then you may result in more dissatisfied customers. Your telephone personality has a definite bearing on your ability to help the company keep existing customers and attract new ones. This course provides the service professional with the basic skills and knowledge to consistently deliver a meaningful customer experience .

Conflict Management At Work Place

The truth is, conflict is an inevitable part of our life, in the workplace or at home. managing conflict effectively does help your organization reduces costs, increases productivity and retain your top performers.

Conflict Management At Work Place

Have you ever experienced conflict with your co-worker or your boss?
Feeling distracted, anxious and frustrated? The truth is, conflict is an inevitable part of our life, in the workplace or at home. Therefore, managing conflict effectively does help your organization reduces costs, increases productivity and retain your top performers.
Research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases.
And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. Between those two factors, that is a huge loss of revenue and potential growth.
This course aimed to develop an understanding of common sources of conflict and to understand your natural conflict management style. It will help you to facilitate conflict resolution conversations that best work for both parties. We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team.
So, are you ready to transform your work environment, experience and relationships? If so enrol now, we look forward to seeing you in the course!

Master Of Persuasion & Influence Skill

How good are you in your persuasion skill? How influence are you in your organisation and towards your customers? No matter who you are or what you, we do not know the right techniques and the right skill to achieve the optimum results.

Master Of Persuasion & Influence Skill

As you know, it’s incredibly frustrating when you want to persuade someone to take action: whether it’s to get them to buy a product or service or even getting someone to listen to insightful life advice. But sometimes we just don’t know the exact words to say or how to say them during these crucial conversations. And this typically leads to heated arguments, unproductive outcomes and honestly can be a huge waste of time…all caused by a simple miscommunication. This course will show you how to develop the communication skills required to become more persuasive and more influential in both your professional and personal life. And it’s called Master of Persuasion & Influence Skill.